Visitor Resources + Gift Shop

Atrium 1
800 Washington Street
Boston, MA 0211

Open: 7 days a week from 8 am-8 pm

Inpatient Visits

• Visitors are asked to postpone their visit if they are not well.
• All visitors must check-in at the Visitor Center first before entering a patient’s room.
• Visitors will be required to provide the name of the patient and show their government-issued ID.
• A badge will be issued for each visitor to be used for the day’s visit.
• The Visitor Center will also validate your parking ticket for the day.
   

• General visiting hours are between 11 am and 8 pm daily.
• There are no restrictions to the number of visitors per day. 
• Other hours can be considered at the discretion of the health care team.
• End of Life and other extenuating circumstances are at the discretion of the care team

Patients are allowed at least one individual or companion to accompany the patient to an in-person appointment

• One support person per patient per visit only. No children under 18.
• Bedside visitors limited to one at a time (Example: Infusion Center).

Visitors are discouraged at this time due to our high risk population. If you feel you need support, you may bring one adult visitor for your appointment. No children under 18 are allowed. 

Every patient admitted to Tufts Medical Center for delivery of a baby is allowed:

• Two adult (over 18) support persons and a doula who will be given wristbands and allowed 24/7 access to the patient while on LDR. These designated support people are not considered visitors.
• No visitors. Visitors are not allowed on LDR.

Every patient admitted to Tufts Medical Center’s Maternal Special Care Unit may have:

• Two adult support persons per day per patient who will be given a wristband and allowed 24/7 access to the patient. 
• Two visitors per patient at a time.
  Siblings are welcome. Non-sibling children may not visit at this time. 
• Visiting hours on the Mother Infant Unit are 2 pm-8 pm. 

• Parents/ banded Labor Support people are not considered visitors.
• Maximum of two at the baby’s bedside.

Two parents/guardians/support persons may accompany a pediatric patient to an in-person provider visit.
 

• Pediatric ED: two parents/guardians may accompany a pediatric patient to the Emergency Department.
• Adults: One visitor allowed per patient at the discretion of the care team.

Tufts Medical Center offers wireless internet access for patients and guests. The service is provided free of charge and is available throughout the hospital.

Patients and visitors who come to Tufts Medical Center with a compatible WiFi device may use our internet service free of charge by connecting to the Guest Network “TuftsMedGuest.” Perform the following steps to connect to our WiFi:

• Using your device, locate the network “TuftsMedGuest” and select it.
• Wait for your browser to open and accept the terms and conditions.
• Confirm you have a WiFi signal.
• Enjoy your complimentary internet access.

If you or a guest has trouble connecting to the network, please ask a staff member to call the Tufts MC Help Desk for support.

At Tufts Medical Center, we want patients to enjoy quality health care in a comfortable, peaceful environment.

If another patient, staff member, or visitor is too noisy, let someone on your care team know. We’ll speak with them first. We also offer eye coverings, earplugs, and headphones for patients. Just ask us.

If you’re a visitor, or another patient, please remember the people around you. By keeping conversations and TV volume low, you can make a huge difference in another person’s care experience.

If you have a concern, it’s always best to talk with your care team first. But we also have a patient liaison on hand if you have further concerns. You can reach them at:

Office of the President
Tufts Medical Center
800 Washington Street, Box 451
Boston, MA 02111
617.636.9590

At Tufts Medical Center, we’re proud to be tobacco-free. Smoking or tobacco use of any kind, including e-cigarettes, is banned inside or within 25 feet of any buildings owned, leased or occupied by Tufts Medical Center.

This includes buildings and grounds (building entryways, walkways, parking garages and parking lots), and personal vehicles while on Tufts Medical Center property.

Visiting a patient
We offer over-the-counter nicotine replacement products in the Outpatient Pharmacy on the Atrium 3rd floor.

We can only sell nicotine replacement products to those who are at least 18 years old. We’ll check too – we need a government- issued identification card, like a driver’s license.