Getting around the hospital

Navigating a hospital when you don’t feel well or when you are anxious to find a family member can be stressful. If you need help, don’t hesitate to ask any employee — you can spot us by our badges.

We all consider it part of our jobs to help visitors with directions. You can also ask our Information Ambassadors at the main entrances of the hospitals.

Information Ambassadors

Information Ambassadors are available to help you get around the hospital as easily as possible. Information Ambassador desks are located at:

  • Tufts Medical Center Atrium
    1st floor, 800 Washington Street
  • South Building
    1st floor, 860 Washington Street
  • Biewend Building
    1st floor, 260 Tremont Street
  • Tufts Medical Center
    Plaza level, 755 Washington Street

All Information Ambassador desks have campus maps available and maps are located near elevators on the ground and 3rd floor levels.

Wheelchair access

Wheelchairs are available at all major entrances of the Medical Center for your convenience and assistance. If you cannot find a wheelchair, please call 617.636.2636 and provide your location within the Medical Center. We will bring a wheelchair to you.

Campus buildings + maps

Find your way throughout the Tufts Medical Center campus located in downtown Boston.

View map