Patients + Visitors

Our goal is to deliver the best possible care to every patient entering our hospitals and offices.

Our patients, our neighbors


Whether for a quick appointment or a longer stay, we value and respect our patients and their families and friends. Thank you for respecting that all our facilities and campuses are tobacco-free.

 
Visiting hours

For the safety of patients, visitors and staff, the following visitor restrictions are in place at this time, regardless of vaccination status. Effective March 8, 2022, our visitor policy is:

  • Visiting hours are 11 a.m. to 7 p.m. daily.
  • Patients are limited to one or two visitors at a time.
  • Visitors will be screened for illness upon arrival.
  • Visitors are required to wear a mask at all times, even if vaccinated.
  • Visitors must sign in at the nurse’s desk.
  • Visitors must stay with the patient during the visit.

Visiting specific patients or care areas:

  • Inpatient: Patients are limited to one or two visitors at a time, between the hours of 11 a.m. to 7 p.m.
  • Labor & Delivery and Maternal-Newborn: Patients may continue to have their support person. One visitor is allowed without hourly restrictions.
  • Outpatient: Patients are permitted to have one support person with them.
  • Emergency Department: Patients are permitted one support person. Visitors are allowed without any hourly restrictions.
  • Breast Health Center: Patients may have one support person.
  • Behavioral Health: Visitors must schedule a visit in advance. Visitors must show an ID and will be screened prior to visiting.

Thank you for your patience and cooperation as we work to help keep everyone safe.
Parking

If you have any questions about where to park or need assistance finding a space, ask the on-duty security person or the receptionist in the main lobby.

Valet Parking

Free valet parking is available to patients from 8 a.m. to 4:30 p.m.
Non-smoking policy

Thank you for respecting that all our facilities and campuses are tobacco-free/smoke-free. Smoking is not permitted anywhere on campus.
Latex balloon policy

No arrangements or bouquets that contain latex balloons will be accepted. Because the latex proteins become airborne when one of these balloons pops, it could predispose anyone in the vicinity to a potentially dangerous allergic reaction; for this reason, we will no longer allow latex in our facilities.
Gift shop

The MelroseWakefield Hospital gift shop is open during select hours offering a variety of items.
Pastoral support

Chaplains provide support to patients and families during their hospital stay. They are available for all faiths including those with no religious affiliation and, by request, they can facilitate visits by clergy of all denominations.

They can be reached seven days a week and provide support for all patients and family members. They can assist with:

  • Emotional distress
  • Receiving a new diagnosis
  • A patient who is anxious about a medical procedure
  • Those in need of support of prayer, scripture, sacraments or other healing rituals
  • Those who need help in identifying resources of faith
  • A patient exploring life’s meaning as a result of a health crisis
  • Those who need support in a decision-making situation
  • Those who need support and comfort at the end of life and at time of death
     

For more information, please call us at 781-979-3010.

Eucharistic ministers

Eucharistic ministers from local Catholic parishes offer prayer and Eucharist to Catholic patients every day (except Saturday). For sacramental emergencies, there is an on-call priest.

Chapel + meditation room

We offer a chapel at MelroseWakefield Hospital and a meditation room at Lawrence Memorial Hospital. They are open 24 hours a day for prayer and quiet reflection.